Privacy Policy

battery SOLAR is the public-facing brand of Henan Rongkai Industry and Trade Co., Ltd. We supply and coordinate photovoltaic modules, hybrid inverters, LFP battery storage, mounting systems, and related export solutions for business customers worldwide.

This Privacy Policy explains how we handle information collected through this website, inquiry forms, email communication, and related B2B sales support channels.

When you submit an inquiry, we may collect your name, work email, company name, destination country or market, product interest, estimated quantity, project requirements, and any documents or specifications you choose to share.

We may also collect basic technical information such as IP address, browser type, device type, pages visited, referral source, and timestamps for security, analytics, and website performance purposes.

We use inquiry information to evaluate your requirements, prepare quotations, recommend suitable PV, inverter, battery, or hybrid system options, confirm certifications or documentation needs, and communicate lead time, packing, logistics, and commercial details.

We may use website usage data to improve page performance, understand which product and solution pages are useful to buyers, protect the website from abuse, and maintain reliable inquiry handling.

For B2B export inquiries, we may share limited project information with relevant internal teams, authorized suppliers, logistics partners, certification or documentation service providers, and technical partners when needed to prepare a quote or support delivery.

We do not sell your personal information. We ask partners to use shared information only for the relevant quotation, technical review, fulfillment, compliance, or after-sales support purpose.

This website may use cookies or similar technologies to remember preferences, measure website performance, and understand traffic sources. If analytics tools such as Google Analytics or Google Tag Manager are enabled, they may process usage data according to their own policies.

You can usually control cookies through your browser settings. Some site features may not work as expected if cookies are disabled.

Because we work with international buyers, suppliers, logistics providers, and cloud service providers, your information may be processed or stored in countries or regions outside your own. We take reasonable steps to protect information during such processing.

We keep inquiry and communication records for as long as needed to respond to your request, manage quotation history, support order follow-up, comply with business record requirements, resolve disputes, and improve future service quality.

If an inquiry does not become an active business opportunity, we may still retain the record for a reasonable period so we can understand previous communication if you contact us again.

You may contact us to request access, correction, or deletion of personal information you provided through this website, subject to identity verification and applicable business, legal, or record-keeping requirements.

You may also ask us to stop non-essential follow-up communication. We may still contact you when necessary to complete an active inquiry, quotation, order, compliance request, or service matter.

We use reasonable administrative and technical measures to protect inquiry data. However, no website, email system, or internet transmission can be guaranteed to be completely secure. Please avoid sending sensitive payment credentials or confidential technical drawings unless we have agreed on a secure transfer method.

For privacy questions or data requests, please contact us through the website inquiry page or by email at [email protected]. Include enough context for us to identify the relevant inquiry or communication record.